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| Shipping & Returns |
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SHIPPING AND HANDLING CHARGES
DVDs ordered have a shipping and handling charge associated with the order, as
well as sales tax of 5% for Massachusetts residents.
CUSTOMS
You may be subject to import duties and taxes, which are levied once a
shipment reaches your country. Additional charges for customs clearance must
be borne by you; we have no control over these charges and cannot predict
what they may be. Customs policies vary widely from country to country; you
should contact your local customs office for further information. Additionally,
when ordering from TTGmart.com, you are considered the importer of record and
must comply with all laws and regulations of the country in which you are
receiving the goods.
Generally, customs forms for international packages will list the value of your
order's contents by product type. For instance, orders containing CDs, videos,
DVDs, and books will generally be listed in a way similar to the following
example:
* Books value: $29.55
* CDs value: $9.95
* DVD value: $19.95
* Video value: $39.95
Your privacy is important to us, and we know that you care about how
information about your order is used and shared. We would like our international
customers and customers shipping products internationally to be aware that
cross-border shipments are subject to opening and inspection by customs
authorities.
Also, we may provide certain order, shipment and product information, such as
titles, to our international carriers, and such information may be communicated
by the carriers to customs authorities in order to facilitate customs clearance
and comply with local laws.
Customs authorities require us to state the value of the gift item directly on the
package.
RETURN POLICY
All sales are final. However, in the event a DVD is subject to a manufacturing
defect, TTGmart.com will gladly exchange the defective DVD for a replacement,
mailed to you at our cost.
Just email us at returns@ttgmart.com or call us at (617) 859-0726 and we will send you
a pre-addressed, pre-stamped mailer envelope for you to return the DVD to us,
and we will send you a replacement at our cost directly to you. This policy does
not cover DVDs that are damaged or broken by customer abuse.
We expect you to receive your DVD order in excellent condition and ready to
enjoy!
This is our current policy on Shipping and Returns, and it is subject to change.
Please check here before making your order.
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